Shipping Policy

Last Updated: August 16, 2026

Thank you for shopping with OC Hair Studio. We carefully prepare and ship each order to ensure your products arrive safely and as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, promotions, or holidays, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

U.S. Shipping

We currently ship to addresses within the United States only.

Customers may select from available shipping methods at checkout, including:

• Standard Shipping
• Expedited Shipping

Available carriers, shipping rates, and estimated delivery times will be displayed at checkout based on the order and destination.

Delivery estimates begin after the order has been processed and accepted by the shipping carrier.

Expedited shipping speeds up carrier transit time but does not eliminate our standard 1–2 business day processing period, unless expressly stated otherwise.

Free Shipping

We offer free standard shipping on eligible orders of $200 or more within the United States.

The $200 minimum is calculated based on the merchandise subtotal after applicable discounts and before taxes and shipping charges.

Free shipping applies to standard shipping only. Customers who choose an expedited shipping method will be responsible for the applicable expedited shipping charge.

Order Tracking

When tracking information is available, it will be sent to the email address or contact information associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Delivery Times

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed, unless a particular shipping service expressly provides a guaranteed delivery commitment.

Once an order has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control, including weather, carrier delays, transportation disruptions, holidays, or other events.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at info@ochairstudio.com. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost, Missing or Stolen Packages

If tracking indicates that your package has been lost in transit or has not been delivered within a reasonable period, please contact us at info@ochairstudio.com so we can assist with reviewing the shipment and, when appropriate, working with the carrier.

If carrier tracking shows an order as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, or other secure areas where the carrier may have left the package.

Please then contact us promptly if the package remains missing.

We will assist with available carrier inquiries or claims when appropriate. Resolution of a lost, missing, or misdelivered shipment may depend on the circumstances and the carrier's investigation.

Damaged Shipments

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us at info@ochairstudio.com as soon as possible and include:

• Your name and order number;
• A description of the damage;
• Photographs of the product; and
• Photographs of the shipping packaging when applicable.

Please retain the product and packaging while the issue is being reviewed.

Damaged or defective merchandise will be handled in accordance with our Refund & Return Policy and applicable law.

International Shipping

At this time, OC Hair Studio does not ship internationally.

Orders must be shipped to an eligible United States delivery address.

Local Pickup

We currently do not offer local pickup for online orders.

Orders placed through our online store must be shipped using one of the available shipping methods offered at checkout.

Returns

Shipping and returns are governed separately.

Please review our Refund & Return Policy for information regarding eligible returns, hair-extension return requirements, return shipping, exchanges, and refunds.

Contact Us

For questions regarding an order or shipment, contact:

OC Hair Studio
2810 E. Imperial Hwy
Brea, CA 92821
Email: info@ochairstudio.com