Privacy policy

PRIVACY POLICY

Effective Date: August 27, 2026

OC HAIR LLC, dba OC Hair Studio (“OC Hair Studio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.ochairstudio.com, contact OC Hair Studio, request information or a consultation, schedule or receive services, make a purchase, call or text our business telephone number, communicate with us through GoDaddy Conversations or another communication platform, or otherwise interact with our business.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone or mobile number
Appointment and scheduling information
Service history and preferences
Hair type, hair color, extension preferences, and consultation information
Photographs or videos you voluntarily send to us for consultation or service purposes
Messages, inquiries, and communications with OC Hair Studio
Purchase and transaction information
Billing information
Reviews or feedback
Other information you voluntarily provide to us

When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device type, operating system, pages visited, referring website, approximate location derived from IP address, cookies, and website usage information.

2. How We Use Your Information

We may use personal information to:

Respond to inquiries
Provide consultations
Recommend appropriate services or products
Provide estimates or quotes
Schedule, confirm, modify, or cancel appointments
Send appointment reminders
Provide salon and hair-extension services
Communicate about services you requested
Provide customer service
Process purchases and payments
Provide receipts and transaction information
Maintain client records
Follow up after consultations or appointments
Improve our website, services, and customer experience
Prevent fraud, misuse, or security incidents
Comply with applicable laws and legal obligations
Protect the rights, property, and safety of OC Hair Studio, our clients, employees, and others

We do not use a customer's consent to receive customer-care text messages as permission to send unrelated promotional or marketing text messages.

3. SMS AND MMS TEXT MESSAGING

OC HAIR LLC, dba OC Hair Studio uses SMS and MMS text messaging to communicate with customers and prospective customers.

Our current text-messaging program is primarily used for customer-care and conversational communications, including:

Responding to customer inquiries
Hair-extension consultations
Service questions
Pricing and quotes
Photographs related to consultations
Appointment scheduling
Appointment confirmations
Appointment reminders
Appointment changes
Stylist availability
Service recommendations
Customer support
Payment or transaction-related information
Follow-up communications related to an inquiry, consultation, appointment, or service

OC Hair Studio may use GoDaddy Conversations, including Conversations Deluxe, or other telecommunications or messaging technology to send and receive these communications.

4. How Customers Consent to Text Messages

OC Hair Studio does not currently collect SMS consent by requiring customers to enter a telephone number through our website.

Customers may consent to SMS communications in the following ways:

Customer-Initiated Text Messages

A customer may voluntarily initiate an SMS or MMS conversation by texting OC Hair Studio's published business telephone number.

When a customer initiates a text conversation, OC Hair Studio may respond by text regarding the customer's inquiry, consultation, appointment, requested services, or other related customer-service matters.

Customer-Initiated Telephone Calls

A customer may call OC Hair Studio's published business telephone number.

If it would be helpful to continue that customer's inquiry or conversation by text message, an OC Hair Studio representative may ask the customer for permission to communicate by SMS or MMS.

For example, we may ask whether we may text the customer information regarding a consultation, photographs, pricing, an appointment, service recommendations, or other information requested during the call.

OC Hair Studio will obtain the customer's verbal permission before initiating SMS communications following a telephone call when consent is required.

Merely calling OC Hair Studio does not, by itself, constitute consent to receive unrelated promotional text messages.

5. Promotional Text Messages

Consent to receive transactional or customer-care text messages does not automatically constitute consent to receive promotional or marketing text messages.

If OC Hair Studio offers a promotional SMS program in the future, we will obtain any separate consent required by applicable law before sending such communications.

Consent to receive marketing or promotional text messages is not a condition of purchasing any product or service from OC Hair Studio.

6. SMS PRIVACY AND NON-SHARING OF OPT-IN INFORMATION

OC HAIR LLC dba OC Hair Studio does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Any other disclosure or information-sharing provisions contained in this Privacy Policy exclude SMS opt-in data and text-message consent information.

Companies that provide communications infrastructure or other services to OC Hair Studio may process mobile information solely as necessary to provide those services on our behalf. For example, GoDaddy or telecommunications carriers may technically process information necessary to transmit or deliver text messages.

Such processing does not authorize those providers to use your SMS consent information for their own independent marketing or promotional purposes.

7. SMS OPT-OUT

You may stop receiving SMS or MMS messages from OC Hair Studio at any time by replying:

STOP

After receiving an opt-out request, we may send one final confirmation message notifying you that you have been unsubscribed.

After your opt-out has been processed, OC Hair Studio will discontinue SMS/MMS messages to that telephone number unless you subsequently provide consent again or communication is otherwise permitted or required by applicable law.

For assistance, reply:

HELP

You may also contact OC Hair Studio directly using the contact information below.

Message and data rates may apply. Message frequency varies.

8. SMS CONSENT RECORDS

OC Hair Studio may retain reasonable records relating to SMS communications, including:

Telephone number
Conversation history
Date and time of communications
Consent or opt-in information
Opt-out requests
Customer-support communications

We may retain these records as reasonably necessary to maintain accurate client records, demonstrate compliance, resolve disputes, and honor communication preferences.

9. SERVICE PROVIDERS

We may use service providers to help operate our business, website, appointment system, payment systems, communications, analytics, information technology, or other business functions.

These providers may process personal information only as reasonably necessary to perform services on our behalf and subject to applicable contractual or legal restrictions.

Such providers may include website-hosting providers, appointment and scheduling platforms, payment processors, communications platforms, telecommunications carriers, IT providers, analytics providers, and professional advisors.

The foregoing does not authorize the sale or sharing of SMS opt-in information or mobile messaging consent with third parties or affiliates for their marketing or promotional purposes.

10. APPOINTMENT AND BOOKING SERVICES

OC Hair Studio may use third-party appointment, scheduling, and client-management systems.

Information provided through those platforms may also be governed by the privacy practices of the applicable service provider.

We encourage you to review the privacy policies applicable to third-party platforms you use.

11. PAYMENT INFORMATION

When you make a purchase or payment, payment information may be processed by a third-party payment processor.

OC Hair Studio generally does not receive or retain your complete payment-card number when a third-party payment processor handles the transaction.

Payment processors maintain their own privacy and security practices.

12. WEBSITE COOKIES AND ANALYTICS

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Operate the website
Remember preferences
Understand website traffic
Measure website performance
Improve our services
Prevent fraud or misuse
Measure advertising effectiveness where permitted

Your browser may allow you to block or delete cookies.

Certain features of the website may not function correctly if cookies are disabled.

Where required by law, we will obtain appropriate consent before using certain non-essential tracking technologies.

13. DISCLOSURE REQUIRED BY LAW

We may disclose personal information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to subpoenas, court orders, or lawful governmental requests
Protect our legal rights
Investigate fraud or unlawful activity
Protect the safety of our clients, employees, or others
Establish, exercise, or defend legal claims

These circumstances do not authorize the use of SMS opt-in data for third-party marketing.

14. BUSINESS TRANSFERS

If OC Hair Studio is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, certain business records may be transferred as permitted by applicable law.

SMS opt-in consent does not transfer into permission for another company to use your mobile information for its independent marketing or promotional purposes.

15. DATA SECURITY

OC Hair Studio uses reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no website, telecommunications network, email system, text-messaging platform, database, or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

16. DATA RETENTION

We retain information only for as long as reasonably necessary for purposes such as:

Providing services
Maintaining client and business records
Completing transactions
Maintaining appointment history
Honoring communication preferences
Maintaining SMS consent and opt-out records
Resolving disputes
Preventing fraud
Complying with legal obligations

Retention periods may differ depending upon the type of information and the reason it was collected.

17. YOUR PRIVACY RIGHTS

Depending upon applicable law and where you reside, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.

California residents may have additional privacy rights when applicable.

OC Hair Studio will not discriminate against an individual for exercising a privacy right provided by applicable law.

To make a privacy request, contact us using the information below.

18. CHILDREN'S PRIVACY

Our website and online services are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian authorization.

If we become aware that information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

19. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by other companies.

OC Hair Studio is not responsible for the privacy, security, content, or practices of third-party websites.

We encourage you to review their privacy policies before providing personal information.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, legal requirements, or privacy practices.

Updates will be posted on this page with a revised effective date.

21. CONTACT US

Questions about this Privacy Policy, your personal information, or OC Hair Studio's SMS practices may be directed to:

OC Hair Studio
Brea, California
Website: www.ochairstudio.com
Email: info@ochairstudio.com
Phone: 657-220-8831

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