Refund & Return Policy

Last Updated: August 16, 2026

At OC Hair Studio, we want you to feel confident in both the services and products you receive from us. Because salon services and professional hair products are different in nature, separate policies apply.

Salon Services

Payments for salon services that have already been performed are generally non-refundable.

If you have a concern regarding a service you received, please contact us within 7 days of your appointment. We want the opportunity to evaluate your concern and, when appropriate, determine a reasonable resolution.

Any corrective service, adjustment, or other resolution will be determined after evaluation by OC Hair Studio and may depend on the nature of the service, condition of the hair, aftercare, and other relevant circumstances.

The 7-day period is intended for reporting service concerns and does not limit any rights or remedies available under applicable law.

Hair Extensions & Physical Products

Eligible physical products may be returned within 14 days of purchase or delivery.

To qualify for a return, the product must be:

• Unused and unworn;
• Unopened and in its original packaging;
• Unaltered and in its original condition; and
• Accompanied by proof of purchase.

For hair extensions, all original packaging, bindings, ties, seals, and other packaging components must remain intact.

Hair Extensions — Final Sale Once Opened or Altered

For hygiene, quality-control, and product-integrity reasons, hair extensions are final sale once opened, removed from their original binding or packaging, installed, worn, washed, colored, toned, cut, trimmed, blended, chemically treated, or otherwise altered.

We strongly recommend confirming the color, length, texture, and extension type before opening or altering the hair.

Customized Products

Products that have been customized specifically for a client—including hair that has been colored, toned, cut, blended, prepared, or otherwise modified—are final sale, except where otherwise required by law.

Sale and Clearance Items

Items specifically identified as Final Sale at the time of purchase cannot be returned or exchanged, except where otherwise required by law.

Incorrect, Damaged or Defective Products

Please inspect your order when you receive it.

If you receive an incorrect item or believe a product arrived damaged or defective, contact us promptly at info@ochairstudio.com.

Please include your order information and photographs of the product and packaging when appropriate.

Do not install, use, color, wash, cut, or otherwise alter a product that you believe is defective before contacting us, as alteration may prevent us from properly evaluating the issue.

If we determine that an item was incorrect, damaged in transit, or defective, we will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund as applicable.

Return Authorization

Before returning a product purchased online, please contact:

info@ochairstudio.com

Include your name, order number, item you wish to return, and reason for the return.

Products returned without sufficient identifying information may experience processing delays.

Return Shipping

Unless the return results from an error by OC Hair Studio or an item that we determine was damaged or defective when received, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method for returned merchandise. OC Hair Studio is not responsible for returned packages that are lost or damaged in transit before being received by us.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping charges and other non-refundable charges, if applicable, will not be included in the refund unless required by law or the return resulted from our error.

Exchanges

If you need a different eligible product, color, length, or texture, please contact us before opening or altering the original product.

Exchange eligibility is subject to the same conditions described in this policy and product availability.

Appointment Deposits, Cancellations & No-Shows

Appointment deposits, cancellation fees, rescheduling requirements, late-arrival policies, and no-show charges are governed by the applicable booking and cancellation policy presented when the appointment is scheduled.

These policies are separate from the return policy for physical merchandise.

Consumer Rights

Nothing in this policy is intended to limit or waive any rights or remedies that cannot lawfully be limited or waived under applicable consumer-protection law.

California's Department of Consumer Affairs recommends that consumers review a seller's refund, return and exchange policies before purchasing.

Contact Us

For return requests, service concerns, or questions about this policy:

OC Hair Studio
2810 E. Imperial Hwy
Brea, CA 92821
Email: info@ochairstudio.com